MogU Creator Portal
Help center

Support & data requests

Get help with your creator account, disconnect a platform, or exercise a privacy right.

Last updated: July 23, 2026

Contact MogU creator support

Email MogU creator support at support@getmogu.app for creator support, privacy requests, account disconnection, or account deletion.

Use the official MogU Discord community or support channel associated with the Discord account you use for the Creator Portal. This lets the team verify that a request belongs to the correct creator without asking for a password or social-platform credential.

Include your Portal username and a safe way for the team to contact you. Never send passwords, access tokens, full bank credentials, or recovery codes.

MogU support will never ask for your Discord, TikTok, Instagram, wallet, banking, PayPal, or Cash App password.

Common requests

Account connection

Report a failed TikTok or Instagram connection, expired authorization, incorrect handle, or verification issue.

Video or metrics

Report a missing submission, incorrect post association, delayed view count, or campaign eligibility question.

Earnings or payout

Ask about a tier, verified earnings, payout status, or an incorrect payout destination.

Privacy request

Request access to, correction of, portability of, restriction of, or deletion of your creator information.

Disconnecting an account

  1. Sign in to the Creator Portal.
  2. Open Settings.
  3. Remove the connected TikTok or Instagram account.
  4. If the account was connected through platform authorization, you may also revoke MogU from the connected-app settings on that platform.

Disconnecting stops future authorized synchronization and removes the connected account’s audience-verification recording from active storage. If a resumable upload is still in progress, MogU schedules another deletion after the provider’s upload window expires. Disconnecting does not automatically erase campaign, metric, fraud-prevention, or payment records that MogU must retain for legitimate program or legal purposes.

Requesting account deletion

  1. Contact official MogU creator support using the instructions above.
  2. State that you want to delete your MogU Creator Portal account.
  3. Send the request from, or be prepared to verify, the Discord identity associated with the Portal.
  4. Identify any connected TikTok or Instagram accounts so the team can locate the correct records.

After verification, MogU will remove or de-identify information that is not required for payment, accounting, fraud prevention, dispute resolution, security, or legal compliance. Where applicable law specifies a response period, we will respond within that period.

What to include in a support request

  • Your Discord username and Portal display name.
  • The platform and public handle involved.
  • A concise description of the issue or requested privacy right.
  • Relevant dates, campaign name, or video URL.
  • Screenshots with private credentials and financial details removed.

Policies

For more information, read the Privacy Policy and Creator Terms.